澳航配送服務現已開通 現在悉尼以外地區 也可以訂購急凍產品!

澳航空運資訊 (急凍貨物)
Information regarding frozen goods delivery by Qantas Freight

澳航空運提供的急凍冷鏈貨運,通過空運我們可以將急凍產品寄到澳洲各大城市的機場
Through the Qantas Freight Service, we can deliver our frozen products to the main Domestic Airports nationwide.

客戶需要到澳航物流點自提貨物 (自提點詳情請流覽QANTAS FREIGHT WEB LINK)
Customers are required to pick up the products at the Qantas Freight Domestic Airport Terminal. The address and opening hours can be found in the Qantas Freight Website as below.

澳航物流點自提貨物 

客戶出發前最好先到澳航空運官網查詢貨物是否已經到港和提貨時間(週六/周日/公眾假期開放時間有所不同)
It is important for customers to check the status of the cargo and the opening hours of the terminals before proceeding to pick up. Opening hours may vary during weekends or public holidays. 

客戶收到貨物後請立刻放回急凍(-18°C)保存,如果有質量問題請於24小時內與客服聯繫,逾期恕不處理。
Please check the items carefully upon arrival and have the product kept frozen (i.e. -18℃). If there is any problem with the product, please contact the customer service representative (CSR), within 24 hours of the receipt of product, overdue will not be accepted.

 

流程Procedures

下單時候請選擇自提選項,並在備註寫上送貨位址
Please choose 'Self Pick-Up' at the checkout with your detail address filled in the note section.

下單完成後請立刻與客服聯繫,並告知客服訂單號碼
Please inform the CSR the Order Number after the checkout.

客服根據訂單訂購的重量和目的港位置相應回復澳航空運物流費用
The CSR will confirm the cost of delivery based on the gross weight and destination.

請用銀行轉帳或者電話信用卡支付空運費用後,客服會立刻安排澳航空運將貨物寄到目的港,並將空運的物流單號(AWB)發到客戶郵箱內
Please pay the freight cost by Bank Transfer or Credit Card through telephone. Once we’ve received the payment, the CSR will arrange the delivery and a confirmation email with the Air-way Bill (AWB) enclosed will be sent to your email accordingly. 

澳航空運物流會在1-2天工作日進行處理。 假日/非常繁忙期間訂單或需稍長時間進行處理
Arrangement for the air freight delivery will take approximately 1-2 business days. During peak seasons and promotion period, please allow extra time for your order to be processed.


如有特殊要求的空運安排,請在下單時備註,或者下單完成後立刻和客服聯繫
Please contact the CSR immediately or comment at the checkout if you have any special requirement regarding the delivery.